SHIPPING/DELIVERY

How long will it take to build/ship my order?

Due to overwhelming demand and supply chain issues related to Covid-19, you can expect your chariot to ship within 2-6 weeks.  Unfortunately these delays are out of our control and will vary based on component availability.  We are doing our best to shorten lead times as much as possible and by 2021 we hope to have most standard models in stock for immediate shipping.

Where do you ship?

All retail and individual sales are shipping to the lower 48 states via ground truck service only. We are working on forming a distributor network to cover HI, PR, AK and International sales

Does the WHISKEY CHARIOT come fully assembled

5-10 minute assembly is required.  i.e. Install wheels, connect battery, adjust handlebars.

Do you offer local pickup?

Yes, we offer free local pickup.  Select “Local Pickup” upon checkout.

ORDERS, RETURNS, CANCELLATIONS

What is your return/cancellation policy?

All sales are final. We do not accept returns.  Prior to shipping any standard order cancellation will be refunded in full, and given to the next person in line.   All custom orders are non-refundable.  If for whatever reason you are not satisfied with your purchase we will do our best to make sure you are happy.  Customer Service and Safety are our top priorities.

Can I make changes to my order after it is placed?

In order to prevent additional manufacturing delays we advise you to ask all questions before purchasing. Accessories like lights, wheels/tires, etc can easily be added.  Major changes like frame and/or motor sizes are not.

Is there a warranty on the WHISKEY CHARIOT?

We provide a 90 day warranty including all electronic components (motor, throttle, controller, and battery).  Damage as a result of crashing, jumping, or off-roading is not covered under warranty.  You may purchase individual components for repairs (shocks, brakes, spindles, A-arms, handlebars, etc).